It installs the basic software, then when the installer gets to plugging in usb, it will not recognize the printer. I re-downloaded the correct software (again, I have done this download before) When I go on HP website, it recognizes my printer. In a sense, it has solved the problem, but not really. Thank you for posting in the HP Support Forum. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
If you see it Click on it and click remove at the bottomġ1>Select Apply and Okay, the Printer Server Properties windowsĪnd then install the latest drivers from here. If you see it listed right-click on it and choose 'Delete or 'Remove Device'Ħ>Open up the run command with the "Windows key +R" key combo.ĩ>Look for HP Printer driver. I recommend uninstalling the full feature software and printer drivers by following the below steps:ġ> In Windows search for and open Programs and featuresĤ>In Windows, search for and open Devices and printers.ĥ>In the Devices and Printers windows look for your HP Printer. I would like to take a moment and thank you for using this forum, it is a great place to find answers.Īs I understand you cannot install CM1312, Business PCs, Workstations and Point of Sale Systems.
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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